Freight Forwarding & Customs Clearance

Sea freight services

Reliable ocean freight backed by an extensive network of container freight stations.

• Ship by FCL or LCL to anywhere in the world
• An extensive network of capabilities and container freight stations
• Bundled, palletized or loose break-bulk cargo transported safely from pickup to delivery
• Complete administration tasks such as customs clearance and letter-of-credit processing
• Transport documents prepared according to the Letter of Credit (LC)
• ISO tank and flexi-tank solutions
• Cargo insurance and damage inspection

Multimodal logistics solutions

Taking advantage of our network, we tailor the right mode for your cargo.

• Door-to-door delivery anywhere in the world
• Imports and exports as full or partial charter loads
• Multimodal transport solutions for non-urgent shipments

Road transport

• Solutions for both full-truck (FTL) and less-than-truck (LTL) cargo loads
• Real-time GPS location of our fleet
• Monitoring of subcontractor performance against defined KPIs

Customs services for importers

• Documentation handling: Preparation and submission of import permits, invoices, packing lists and certificates of origin.

• Duty & tax assessment: Accurate calculation of customs duties and levies to ensure compliance with RRA and EAC regulations.

• Regulatory compliance: Ensuring imported goods meet health, safety and quality standards, including permits for restricted items.

• Port & border coordination: Liaising with port authorities, border posts and inspection agencies to expedite cargo release.

• Cargo tracking: Real-time updates on clearance status to minimise delays and optimise supply-chain flow.

Customs services for exporters

• Export documentation: Preparation of export declarations, commercial invoices and certificates required by destination countries.

• Duty drawback & incentives: Assistance reclaiming duties or accessing export incentives under EAC trade frameworks.

• Trade-agreement compliance: Ensuring goods qualify under preferential agreements (COMESA, AfCFTA) for reduced tariffs.

• Inspection & certification: Coordinating quality checks, phytosanitary certificates and other mandatory clearances.

• Customs brokerage: Acting as a licensed intermediary representing clients before customs authorities.

Complete customs clearance

• Import & export documentation: Preparation and submission of all required customs paperwork for smooth clearance.

• Tariff classification & duty management: Accurate valuation and advice on duties, taxes and levies under RRA and EAC regulations.

• Regulatory compliance: Coordination with border and inspection authorities to ensure adherence to trade laws.

• Brokerage & representation: Acting on your behalf before customs offices to resolve queries and expedite release.

• Integrated logistics support: Linking clearance with freight forwarding, warehousing and transport for end-to-end efficiency.

Customs consultancy & brokerage

Advice before you import, and strong carrier representation throughout.

• Tariff & duty advisory: Expert guidance on HS codes and duty structures.

• Trade compliance: Support with import/export regulations and licensing.

• Logistics optimisation: Cost-effective transport and warehousing strategies.

• Freight negotiation: Securing competitive rates with carriers for road, air and sea transport.

• Client representation: Acting for importers and exporters in dealings with carriers, customs and regulators.